Effective Date: April 24, 2026 Last Updated: June 10, 2026
Recent amendments:
On 30 May 2026, this policy was amended to add a new Section 5 covering biometric data collected by the InBody 970 scanner, including fingerprint capture, storage, consent, and withdrawal. Section 2 was updated to reference this new section. The remaining sections were renumbered accordingly.
On 10 June 2026, Section 5 was updated to incorporate manufacturer-confirmed technical detail regarding fingerprint data storage, encryption, and deletion procedures on the InBody 970, following formal written confirmation received from InBody Korea and supporting technical documentation from Suprema Inc., the manufacturer of the fingerprint module. Section 12 was updated to reflect the finalised wording of the biometric consent checkbox in our booking system.
Get Scanned is a mobile health service provider operating in Victoria, Australia. We conduct InBody 970 body composition scans and ECAL metabolic tests at client venues, host locations, and scheduled clinics across Melbourne metro and Regional Victoria.
This privacy policy explains how we collect, use, disclose, and manage your personal and health information. It applies whenever you book an appointment, attend a scan, or interact with us through our website, scheduling system, or communications.
We are committed to handling your information lawfully, fairly, and transparently in accordance with:
By booking an appointment with Get Scanned, you agree to the collection and use of your information in accordance with this policy. We will update this policy when our practices change. The most current version is always available on our website at getscanned.com.au.
We collect information that you provide directly when you:
Personal information we collect includes:
Health information we collect includes:
Biometric information we collect includes:
We also automatically collect certain information when you visit our website:
We collect your information for the following primary purposes:
To deliver our scanning service:
To provide health feedback:
To improve our service:
To comply with legal obligations:
Under the Health Records Act 2001 (Vic), we may only use or disclose your health information for purposes other than those for which it was collected if those purposes are directly related and reasonably expected by you, or if you have given us your explicit consent.
When you book an appointment with Get Scanned, you provide consent to secondary uses of your information as described below. You can modify or withdraw consent to any of these uses by contacting us.
When you book an appointment, you are automatically enrolled in our regional mailing list. We use your contact information to notify you of future scheduled clinics in your region. This is a secondary use of your contact information that we consider directly related to your primary booking. You attend clinics in your area, and we inform you when we return to that area.
If you do not wish to receive these notifications, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
If your appointment was referred to us by a personal trainer, coach, nutritionist, dietitian, allied health provider, or medical practitioner, we may share your scan results with that referring person or organisation if:
This sharing is not automatic. We do not routinely disclose your data to referrers. Sharing only occurs when the referrer requests it, when you ask us to share it, or when it is necessary for the service they are providing to you.
If your appointment or scan series was organised or paid for by your employer, gym, personal trainer, or as part of a defined challenge or program, we may share your scan results with that organisation only if you are an active participant or member in that specific challenge or program.
If you attend one of our clinics at a gym venue but are not a member of that gym or enrolled in a specific challenge or program there, we do not share your data with the gym simply because you were scanned at their location.
When your results are shared with a gym or challenge organiser, that sharing may include:
If your scan is part of a defined challenge or program that you have explicitly enrolled in, you are consenting to this sharing by ticking the relevant checkbox at booking. If you wish to withdraw this consent for a specific challenge, contact us before your scan.
We do not:
Get Scanned uses the InBody 970, a medical-grade body composition analyser manufactured by InBody Co., Ltd. The InBody 970 includes a fingerprint reader integrated into the thumb electrode of the device. At your first appointment with Get Scanned, if you have consented to biometric enrolment, a fingerprint is captured from your thumb when you place your hand on the electrode in accordance with the operator’s instructions. The fingerprint is linked to your mobile number, which serves as your unique identifier within the scanner, and is used to recognise you at subsequent appointments, allowing your previous scans to be retrieved and compared automatically.
Biometric data is treated as a distinct and more sensitive category of personal information than other information described in this policy, and is handled in accordance with the provisions of this Section 5.
Get Scanned has received formal written confirmation from InBody Korea, supported by manufacturer documentation from Suprema Inc. (the manufacturer of the fingerprint module installed in the InBody 970), regarding the technical handling of fingerprint data on the InBody 970. The following technical facts have been confirmed by both manufacturers.
The fingerprint module within the InBody 970 stores fingerprint templates only. It does not store actual fingerprint images. A fingerprint template is binary data consisting of geometric features only, approximately 400 bytes in size. Suprema has confirmed in writing that it is theoretically impossible to reconstruct a fingerprint image from a template.
The structure of a fingerprint template is proprietary information held by Suprema and is not disclosed to any individual or company. A template stored in the device cannot, on its own, be interpreted or used by any party who is not in possession of Suprema’s proprietary template format.
No personally identifying information is stored within the fingerprint module itself. Each template is associated only with a numerical user ID assigned by the device.
Fingerprint templates on the InBody 970 are encrypted using AES 256-bit encryption. InBody Korea has confirmed in writing that this encryption is enabled by default at the factory on all InBody 970 units, is implemented as a fixed default, and cannot be switched off by the operator.
Fingerprint data is stored locally within the fingerprint module of the device itself. It is not transmitted to any external server, to InBody, to Suprema, or to any cloud service.
At the time of your first appointment with Get Scanned, the operator will verbally explain the use of the fingerprint reader before any scan is conducted. The verbal explanation will describe what is captured, why it is captured, where the data is held, and how it is protected. By placing your thumb on the electrode and proceeding with the scan, you provide your consent to the collection of your fingerprint for the purposes described in this section.
Your consent to biometric data collection is also captured in writing at the time of booking, by way of a dedicated checkbox in our Acuity Scheduling system. The checkbox confirms that you have read and understood this section of the privacy policy and that you consent to the collection of your fingerprint for the purposes described.
You may decline to have your fingerprint captured. If you decline, please advise the operator before the scan commences, or contact Get Scanned in advance of your appointment. A scan can be conducted without fingerprint capture, and Get Scanned is able to identify and record your scan results using your mobile number as your identifier on the device, without enrolling your fingerprint.
You may withdraw your consent to the ongoing retention of your fingerprint data at any time by contacting Get Scanned using the details in Section 10 of this policy. Upon receipt of a written deletion request, Get Scanned will arrange for your fingerprint data to be removed from the scanner within 7 days, and will provide written confirmation of deletion once complete.
The manufacturer-confirmed deletion procedure removes the specific fingerprint record associated with your mobile number from the fingerprint module of the device. Deletion of your fingerprint record does not affect your scan history, your booking history, your contact details, or your mailing list subscription, unless you specifically request that those records also be deleted. Any deletion of additional categories of information is actioned separately on direct request.
Get Scanned does not share, sell, or disclose your fingerprint data with any third party under any circumstances. This includes referring trainers, host venues, employers, gyms, allied health providers, medical practitioners, and challenge organisers. The data sharing arrangements described in Section 4 of this policy do not apply to biometric data. Biometric data is retained within the scanner hardware and is used only for the recognition purposes described in this section.
Your appointment is booked through Acuity Scheduling, a third-party scheduling platform. Your personal information (name, email, phone, appointment details) is held by Acuity Scheduling on our behalf. Acuity’s privacy practices are governed by their privacy policy, which you can review at acuityscheduling.com.
Your email address may be held by FluentCRM, our customer relationship management system, when you are enrolled in our regional mailing list. FluentCRM processes your information to send you clinic notifications and other service-related communications. You can unsubscribe from these communications at any time.
If payment is processed, payment information may be held by our payment processor. We do not store your credit card details directly.
Any health information you disclose to us is stored securely by Get Scanned and is not routinely transferred to external third parties except as described in Section 4 above (referrers, challenge organisers, or at your explicit request).
Biometric data is not held by any third party and is not transferred to any third party. See Section 5 for further detail.
We take reasonable steps to ensure your personal and health information is:
How we secure your information:
How long we keep your information:
Under the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth), you have the right to:
Access your information: You may request access to the personal and health information we hold about you. This includes your scan results, appointment history, and any notes we have recorded. To request access, contact us with your name and email address. We will provide your information within 30 days or advise you of any reasons we cannot.
Correct your information: If you believe your personal or health information is inaccurate, incomplete, or out-of-date, you may request that we correct it. We will take reasonable steps to update your records.
Withdraw consent: You may withdraw your consent to any secondary use of your information (mailing list, data sharing with referrers, challenge participation, biometric collection) by contacting us. Withdrawal will not affect the lawfulness of any disclosure made before we received your request.
To exercise any of these rights, contact us using the details in Section 10 below.
Under the Privacy Act 1988 (Cth), if we become aware of a data breach involving your personal information that is likely to result in serious harm to you, we are required to notify you and the Office of the Australian Information Commissioner (OAIC) without unreasonable delay.
A data breach notification will include:
We maintain security measures designed to prevent unauthorised access or disclosure, but we cannot guarantee absolute security. If you believe your information may have been compromised, contact us immediately.
If you have questions about this privacy policy, wish to access or correct your information, withdraw consent, unsubscribe from our mailing list, or report a data breach, please contact us:
Get Scanned Phone: 0401 070 759 Email: info@getscanned.com.au Website: getscanned.com.au Address: 33 Vista Way, South Morang, VIC 3752, Victoria
If you believe we have breached your privacy rights under the Privacy Act 1988 (Cth) or the Health Records Act 2001 (Vic), you may lodge a complaint with us. We will acknowledge your complaint within 24 hours and investigate within a reasonable timeframe.
If you are not satisfied with our response, or wish to lodge a complaint independently, you may contact:
Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992 Email: enquiries@oaic.gov.au Website: oaic.gov.au
Health Complaints Commissioner (for health information breaches) Phone: 1300 582 113 Website: hcc.vic.gov.au
The OAIC and Health Complaints Commissioner can investigate privacy complaints at no cost to you.
When you book an appointment with Get Scanned through our Acuity Scheduling system, you will see checkboxes confirming:
These checkboxes ensure your consent is recorded at the point of booking and correlates directly with the terms of this privacy policy.
END OF PRIVACY POLICY
Effective Date: April 24, 2026 Last Updated: June 10, 2026
Recent amendments:
On 10 June 2026, Section 5 was updated to include a new clause 5.5 addressing biometric data collection by the InBody 970 scanner, including the optional nature of fingerprint enrolment and the availability of non-biometric scanning. Section 12 contact details were retained.
These Terms and Conditions form a binding contract between you (the client) and Get Scanned, operated under ABN 60 412 181 068, of 33 Vista Way, South Morang, Victoria 3752.
These Terms govern your use of our website at getscanned.com.au, your booking and attendance at our appointments, and your receipt of our services. By using our website, booking an appointment, or attending a scan, you agree to these Terms and to our Privacy Policy, which forms part of this agreement.
In these Terms:
We may revise these Terms, our Privacy Policy, or any other policies by publishing updated versions on our website. Continued use of our website or services after an update constitutes acceptance of the revised terms. We are under no obligation to give you direct notice of changes.
Get Scanned provides mobile body composition analysis and metabolic testing services across Melbourne metropolitan and Regional Victorian areas. Our services include:
Service availability depends on region, scheduling, and applicable travel requirements. We reserve the right to decline, reschedule, or cancel appointments where necessary for operational, safety, or logistical reasons.
Appointments are booked through our website or scheduling system. At booking, you will be required to provide accurate personal information, select your appointment type, and agree to these Terms and our Privacy Policy. It is your responsibility to ensure the information you provide at booking is accurate and up-to-date.
Current pricing for all services is displayed at getscanned.com.au/pricing. Prices are in Australian Dollars and include GST where applicable. We reserve the right to change pricing without prior notice, though changes will not affect bookings that have already been confirmed and paid for.
Payment is required at the time of booking unless otherwise arranged (for example, corporate invoicing or pre-paid third-party bookings). Payment is processed through our scheduling provider or designated payment processor. We do not store your payment card details.
For Scan-Van mobile service to a non-standard location, a call-out fee may apply in addition to the scan fee. Call-out fees are calculated based on distance and travel time from our base, with a minimum applicable fee. The call-out fee will be calculated and disclosed to you at the time of booking.
Group bookings require a minimum number of participants as specified at the time of booking. Corporate bookings are quoted individually and may be governed by a separate service agreement in addition to these Terms.
You may cancel or reschedule your appointment through your booking confirmation email or by contacting us directly. Cancellations made more than 24 hours before your scheduled appointment will receive a full refund or may be rescheduled at no additional charge.
Cancellations made less than 24 hours before your appointment, or failure to attend (no-show), may result in loss of the appointment fee.
If we need to cancel or reschedule your appointment due to illness, equipment issue, adverse weather, venue unavailability, or any other cause, we will contact you as soon as practicable. You will be offered the choice of a full refund or a rescheduled appointment at no additional cost.
Your rights under the Australian Consumer Law are not limited by these Terms. If our services fail to meet a consumer guarantee under that law, you may be entitled to a refund, replacement, or other remedy as provided by law.
Our scans and tests are objective measurements provided by medical-grade equipment. Refunds are not available on the basis of dissatisfaction with the numerical results themselves. We are always available to discuss your results with you and answer questions about what they mean.
Our services provide measurement and analysis of body composition and metabolic parameters. They do not constitute medical diagnosis, treatment, or advice. The results of your scan or test are informational and should be used in conjunction with advice from your treating medical practitioner, dietitian, or qualified health professional.
It is your responsibility to disclose relevant health information before your appointment, including but not limited to:
If you are unsure whether a scan is suitable for you, consult your medical practitioner before booking. We reserve the right to decline or modify a scan where safety concerns arise.
Nothing on our website or in our communications with you is a substitute for professional medical advice. You should not rely on our services to diagnose, treat, cure, or prevent any disease or condition. If you have health concerns, consult a qualified medical professional.
Any lifestyle, exercise, or nutrition changes you undertake in response to your scan or test results are made at your own discretion and at your own risk.
The InBody 970 scanner used by Get Scanned includes a fingerprint reader integrated into the thumb electrode. At your first appointment, if you have consented to biometric enrolment, the device captures an encrypted mathematical template of your fingerprint linked to your mobile number, used solely to recognise you at future appointments. Full details of how biometric data is collected, stored, encrypted, and deleted are set out in Section 5 of our Privacy Policy, which forms part of this agreement.
Biometric enrolment is optional. If you prefer not to have your fingerprint captured, please indicate this at the time of booking or advise the operator at the start of your appointment. A scan can be conducted without fingerprint capture, and your scan history will be recorded against your mobile number as your identifier on the device.
All content on getscanned.com.au, including text, images, photography, logos, design elements, and software, is the property of Get Scanned or its licensors and is protected by Australian and international copyright law. You may not reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent, except for personal, non-commercial viewing purposes.
Scan and test results generated for you are provided for your personal use. You retain your rights in your personal health data. We retain rights in the analytical methodology, reporting formats, software, and intellectual property underlying our services.
You agree to use our website only for lawful purposes. You must not:
We make reasonable efforts to keep our website operational, but we do not guarantee uninterrupted or error-free availability. We may suspend, withdraw, or restrict access to our website at any time without notice.
Our website may include hyperlinks to external websites. We do not control these websites and are not responsible for their content, accuracy, or privacy practices. Links are provided for convenience only and do not imply our endorsement of the linked site or its operator.
Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or any other law that cannot be lawfully excluded.
To the maximum extent permitted by law, Get Scanned excludes all warranties, representations, and liabilities (whether direct, indirect, consequential, or otherwise) in connection with:
Where liability cannot be excluded and is limitable by law, our total liability to you is limited, at our option, to:
Our website and any content, information, or materials provided on it are supplied “as is” and “as available.” We make no warranty that the website will be free of defects, viruses, or errors.
Our services may be provided to individuals under 18 years of age only with verifiable parental or legal guardian consent. A parent or legal guardian booking on behalf of a minor must be present at the appointment and is responsible for providing consent to the scan and agreeing to these Terms on the minor’s behalf.
Our website is intended for use by adults aged 18 and over. Any personal information submitted by a minor must be accompanied by verifiable parental or guardian consent.
Our collection, use, and disclosure of your personal and health information is governed by our Privacy Policy, which is published on the same page as these Terms and forms part of this agreement. Please read our Privacy Policy in full.
These Terms are governed by the laws of Victoria, Australia. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of Victoria, and you submit to that jurisdiction.
If we do not exercise or enforce any right under these Terms, that is not a waiver of that right. A waiver is only effective if given by us in writing.
If any part of these Terms is found to be unlawful or unenforceable, that part will be read down to the minimum extent necessary to make it lawful and enforceable. If it is not possible to read the provision down, it will be severed, and the remaining Terms will continue in full force.
These Terms, together with our Privacy Policy and any other policies referenced on our website, constitute the entire agreement between you and Get Scanned on the subject matter, and supersede any prior agreements, representations, or understandings.
You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms to a successor business entity without your consent.
If you have any questions about these Terms and Conditions, please contact us:
Get Scanned ABN: 60 412 181 068 Phone: 0401 070 759 Website: getscanned.com.au Email: info@getscanned.com.au Address: 33 Vista Way, South Morang, Victoria 3752
END OF TERMS AND CONDITIONS
Get Scanned is a mobile body composition and metabolic testing service based in Victoria, Australia, operating under ABN 60 412 181 068. We conduct InBody 970 scans and ECAL metabolic tests at clinics, host venues, workplaces, and private locations across Melbourne metropolitan and Regional Victoria. This page contains our full Privacy Policy and Terms and Conditions, governing how we collect and handle your personal and health information, and the terms of booking and attending our services. Both documents comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Health Records Act 2001 (Vic), the Health Privacy Principles, and the Australian Consumer Law.
